Help Center

We accept a variety of secure payment options including Cash on Delivery (COD), bank transfers, and all major debit/credit cards. You’ll be able to select your preferred method during checkout.

Once you place your order, you’ll receive a confirmation message via SMS and email with your order number and details. If you don’t receive confirmation within 30 minutes, please reach out to our support team.

Orders are usually delivered within 3–5 business days in major cities of Pakistan. For remote areas, delivery may take up to 7 business days. You’ll also receive a tracking number once your order is dispatched.

Yes, you can change or cancel your order within 2 hours of placing it. Please contact our customer support team immediately with your order number. Once your order is processed or dispatched, changes may not be possible.

We accept the following payment methods:

– available nationwide

– details are shared upon order confirmation

– via secure payment gateway (if enabled)

All transactions are 100% secure and encrypted for your safety.

Yes, Cash on Delivery is available in most areas across Pakistan. However, some remote or restricted locations may require prepayment. Our team will notify you if your area isn’t eligible for COD.

No, there are no hidden charges for choosing COD. You only pay the amount shown at checkout—simple and transparent.

If your online payment fails, please:
Check your internet connection
Ensure your card has sufficient balance
Try a different payment method
If the issue persists, contact our support team and we’ll guide you through the process or help you switch to Cash on Delivery.

Once your order is dispatched, you will receive a tracking number via SMS or WhatsApp. You can use that number to track your shipment on the courier's website or reach out to our support team for real-time updates.

Yes, you can change or cancel your order within 2 hours of placing it. Please contact our support team immediately with your order number. Once the order is processed or shipped, changes or cancellations may not be possible.

We accept returns only if the product is:

Damaged upon arrival
Wrong item delivered

You must notify us within 48 hours of receiving your order. The product must be unused and in its original packaging. Please note: Perfumes once opened are not eligible for return due to hygiene concerns.

To request a return or replacement:

Contact our support team with your order number and issue details.


Share clear photos if the product is damaged or incorrect.

Once approved, we’ll arrange a pickup or guide you for return.

After inspection, your replacement or refund will be processed.