Shipping Policy – TAAN

1. Shipping Coverage

We currently deliver across Pakistan through trusted courier partners (Leopard, TCS, M&P;, or Call Courier). International delivery is not available at this time.

2. Delivery Time

• Major Cities: 2–4 working days
• Remote Areas: 5–7 working days
• Orders placed on weekends or public holidays will be processed on the next working day.

3. Shipping Charges

• Orders above PKR 5,000: Free delivery nationwide
• Orders below PKR 5,000: Flat shipping charge of PKR 250

4. Order Processing

• Orders are processed only after payment confirmation (for prepaid orders).
• For Cash on Delivery (COD), verification may be required through a confirmation call or message.
• Once shipped, a tracking ID will be shared via SMS or WhatsApp.

5. Cash on Delivery (COD)

• COD is available for orders above PKR 5,000.
• Orders below PKR 5,000 require advance payment.
• Refusal to accept COD parcels without a valid reason may result in restriction from future COD services.

6. Packaging & Handling

All perfumes are securely packed to ensure safe delivery. In case of damage during transit, please report within 24 hours of receiving the parcel with photo evidence.

7. Returns & Replacements

• If you are not satisfied with the fragrance, you may request an exchange within 3 days of receiving the product.
• The product must be returned in its original packaging, with minimal use (bottle at least 95% full).
• Exchange will be processed once the returned product passes quality inspection.
• Return shipping charges will be borne by the customer unless the received product was damaged or incorrect.

8. Order Cancellation

• Orders can be cancelled within 12 hours of placement or before dispatch.
• Once shipped, cancellation is not possible.

9. Customer Support

For any queries or claims, please contact our support team:
■ info@thetaanstore.com
■ +92 327 8001214
(Available Monday–Saturday, 10 AM – 6 PM)